SERVICEMASTER

ServiceMaster has a unique and rich heritage, founded in 1929 as a moth-proofing company by a former minor league baseball player, Marion Wade. While our company has changed a great deal since that time, our customers’ expectations have not. First and foremost, they expect service – exceptional service – which we deliver in three ways, namely through:

• Company-owned locations, supported by 13,000 ServiceMaster employees
• A network of 10,000 independent home-service contractors and more than 45,000 service technicians
• A network of highly trained, valued partners who operate as independent franchisees in more than 30 countries around the world

What all of these service delivery models have in common is a strong commitment to service, professionals with deep expertise and a performance guarantee regarded as among the best in their class.

Today, the ServiceMaster Company, LLC is a leading provider of essential residential and commercial services, operating through an extensive service network of more than 7,000 company-owned, franchised and licensed locations. The company’s portfolio of well-recognized brands includes Terminix (termite and pest control), American Home Shield (home warranties), ServiceMaster Restore (disaster restoration), ServiceMaster Clean (janitorial), Merry Maids (residential cleaning), Furniture Medic (furniture repair) and AmeriSpec (home inspections).

Not only are our brands the leaders in their respective categories, in most cases they actually created the categories themselves. Terminix, for example, was founded in the 1920s to help protect homes from termites. American Home Shield founded the home warranty industry more than 40 years ago, and today boasts a national footprint that’s unmatched by any competitor. And ServiceMaster is largely recognized as a pioneer in franchising, issuing its first franchise license in 1952.

Finally, as you think about our company, it’s important to know we serve 5 million residential and commercial customers a year, visiting more than 80,000 homes each day. That’s a pretty remarkable trust our customers place in us, giving us access to their homes and businesses.

When you look at ServiceMaster today, you’ll see a company with:
• Size and scale to compete, innovate and win
• A resilient financial model and a track record of consistent performance. Our business segments have all – without exception – delivered top-line and bottom-line growth over the past five years
• Market-leading positions in highly fragmented markets, where penetration is low, but as more people look for help from professionals to “do it for me,” significant opportunities exist to grow
• A portfolio of highly recognizable brands that are leaders in their respective categories
• Strong variable margins and consistent focus on productivity
• Low capital requirements and excellent cash flow characteristics, generating more than $300 million a year in cash flow
• Strong brands, passionate people and an experienced leadership team  committed to growth and to winning